Returns & Exchanges

At Biket Hillcrest, we want to ensure you are fully satisfied with your gear. If your purchase isn't the perfect fit for your cycling journey, you can return or exchange items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into our online portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the unused items in their original packaging, ensuring all tags are attached and the product is in its original condition.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off the package at any authorized courier location.

• 4.
  Receive Refund or Exchange

  Once our team inspects the returned gear, we will process your refund to the original payment method or ship out your new exchange item within 5-7 business days.